Last updated March 2021
The content of this website, including these terms, may be changed by us without notice, and you should check this page from time to time for any updated terms.
We may also need to make changes to the customer portal on our website to reflect changes in law or best practice or to deal with additional features which we introduce. We will aim to notify you of any changes and seek your consent when you attempt your first login to the customer portal after such changes have been made. If you do not agree to the changes to the customer portal, you will not be able to login or access the customer portal.
LGT Vestra LLP is authorised and regulated by the Financial Conduct Authority ("FCA") and is a member of the London Stock Exchange. Our FCA registration details are set out in the FCA Register under Firm Reference number 471048 (www.fca.org.uk). LGT Vestra LLP is registered in England and Wales (registered number OC329392) and our registered office is 14 Cornhill, London EC3V 3NR. For more information about the regulatory framework within which LGT Vestra operates see the Special Legal Information.
Our Privacy Notice for Website Visitors which applies to your use of our site, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. It also sets out information about the cookies on our site.
Our LGT Vestra Online Service Terms which sets out the permitted uses and prohibited uses of our site’s customer portal. When using our site’s customer portal, you must comply with the terms of our LGT Vestra Online Service Terms. If you fail to do so, we may take such action against you as we deem appropriate which may include the immediate, temporary or permanent withdrawal of your right to use our site’s customer portal.
Access to our site is permitted on a temporary basis. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
The information contained in this website should not be regarded as advice or an offer, invitation or solicitation to enter into any financial obligation, activity or promotion of any kind as defined by the Financial Services and Markets Act 2000. The provision of any investment services and products, whether or not mentioned in this website, may not always be suitable for an investor, and we recommend that any potential investor consults a financial adviser before entering into any investment contract. Investors should be aware that past performance is not an indication of future performance, the value of investments and the income derived from them may fluctuate and you may not receive back the amount you originally invested.
The content on our site is provided without any representations, guarantees, conditions or warranties as to its accuracy or completeness or as to whether it is up to date.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
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The intellectual property rights in all elements of our customer portal, including software, databases, data and other information viewed, used or accessed through the customer portal, shall remain vested in us and/or our licensors, and you will not acquire or retain any proprietary right, interest or title in such elements.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Our limitation of liability under these terms does not affect our duty or liability to you which we have under the Financial Services and Markets Act 2000 or under the regulatory system.
Please also see the LGT Vestra terms and conditions which set out our limitation of liability for any services we may provide to you.
If you are a business user of our site:
We exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it or to our customer portal (whether express or implied) including but not limited to, to the maximum extent permitted by law, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
In particular, we will not be liable for:
If you are a consumer user:
Please note that we only provide our site to you for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not guarantee that our site will be secure or free from bugs or viruses.
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You acknowledge that you are responsible for keeping any device on which you access our site secure, and that you must close access to our site when you are not using it.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site and you must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You may commit a criminal offence under the Computer Misuse Act 1990 if you do so.
We will report any such offence to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such an offence, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We take care to maintain high standards of service. If we are aware of client concerns or unease, we give priority to resolving the matter as quickly as possible. To assist with this process we have prepared procedures to ensure that complaints are handled fairly and within reasonable timescales. The below is a summary of our complaint handling procedure. A copy of our full procedure is available on request.
How to make a complaint
If you have a complaint about us and/or our services, you should direct this in the first instance to your investment manager. If you are uncomfortable doing so, your complaint can be directed to the Compliance Officer or the Chief Executive Officer. You can complain in writing, by telephone, by fax or via e-mail. Details can be found on the Contact us page.
What happens after I have complained?
Upon receipt of a complaint, a senior person who, where possible is independent of the case, will investigate the complaint. You will be given the name and contact details of the person dealing with your complaint. We will aim to resolve the complaint as quickly as possible. The person investigating your complaint will;
The acknowledgement may, especially in the case of an oral complaint, set out the nature of the complaint and may request further clarification if necessary. Your complaint will be investigated using our files together with reports from other parties if relevant. We may also write to you if further information is required.
We will keep you informed of the progress of the complaint investigation. After eight weeks, if a final response letter has not already been sent to you, you will receive a final response letter detailing our conclusions and resolution to the complaint. If we are not in a position to make a final response, we will give the reasons for the delay and will indicate when we expect to be able to provide a full response.
What if I am still not satisfied?
Within our final response letter to you, we will include details of the Financial Ombudsman Service (the “FOS”) whom, provided you are an eligible complainant, you have the right to right to refer a complaint if you are not satisfied with our response. Any referral to the FOS must be made within 6 months of receiving our final response. Further information about the FOS and whether you are an eligible complainant can be found at http://www.financial-ombudsman.org.uk or by calling 0800 023 4567.
Detailed disclosure of services promoting environmental and social characteristics (according to SFDR Art. 8) – Sustainable Portfolio Service and Sustainable Model Portfolio Service.
The financial service holds investment that align to LGT Vestra's sustainable investment philosophy, which encompasses four sustainable investment pillars "healthcare and societal wellbeing", "social inclusion and education", "circular economy and resources" and "climate and environmental action".
The characteristics promoted by the financial service consist of fixed income and equity holdings with a best-in-class approach to sustainability. To ensure alignment to a best-in-class approach, the framework for this product assesses the sustainability of an investment from three key perspectives: intentionality, integration and impact.
Intentionality: we want to ensure the mission behind the allocation of capital aligns with our sustainable investment philosophy. We implement a best-in-class approach, and look to invest in sustainable leaders, as well as companies delivering impactful solutions to our world's environmental and social challenges.
Integration: we look to understand the environmental, social and governance practices of businesses. We do this by using the LGT Vestra Sustainability Rating tool. This helps us understand how integrated the ESG factors are within a company's operations and strategy.
Impact: many of the product's holdings look to deliver positive impact, and to quantify the impact generated. These impact metrics enable investors to understand, at holding level, the extent to which capital is being invested for social and environmental good and include metrics such as waste recycled, water recycled, renewable energy generated, carbon emissions saved, social houses funded, and access to clean water or education.
The service also excludes exposure to certain industries tobacco, oil majors, as well as LGT Group controversial weapons and thermal coal exclusions).
All holdings within the portfolio (excluding the neutral assets) align to one or more of LGT Vestra's four sustainable investment pillars; "healthcare and societal wellbeing", "social inclusion and education", "circular economy and resources" and "climate and environmental action". This assessment is made through analysis of the targeted themes and exposures of the investments, or the alignment of the direct investment. Some of the investments are categorised as impact investments, in the case that the holdings are quantifying the impact generated, e.g. amount of renewable energy generated, water recycled, waste recycled.
The sustainability indicators used to measure the attainment of the environmental or social characteristics promoted by the product are applied sector specific from the following sets of indicators:
The investment strategy is focused on the investment objective of this financial product: positive contribution to a sustainable future – for the environment, society and the economy. Ecological, social and economic sustainability have the same importance in the investment strategy of this financial product. We believe this reflects that for businesses and governments, these three factors are very closely intertwined, and will continue to be so in the future.
The binding elements of the investment strategy used to select the investments are 1) adherence to the exclusions as previously mentioned (2) alignment to the LGT Vestra sustainability framework as per the intentionality, integration and impact assessment, utilising the LGT Vestra Sustainability Rating to assess this.
All holdings in the portfolios (both direct investments and collective investments, on a look through) are assessed on a quarterly basis, systematically. The holdings are assessed to understand the sustainable characteristics (ESG and ESG controversies) each quarter in order to capture any changes that occur, and to conduct fresh ESG analysis for new holdings. We utilise LGT Vestra's proprietary sustainability rating tool for this assessment.
The policy to assess good governance practices is to apply the governance-related sustainability indicators to every corporate investment (fixed income and equity):
1) sound management structures are checked through metrics such as board independence and ownership structure;
2) employee relations are checked via corporate behaviour;
3) remuneration issues are checked via compensation policy;
4) tax compliance issues are checked via tax transparency and accounting practices;
To find further details on the investment strategy please click here.
All investments in the financial service used to attain the environmental or social characteristics promoted by the financial service are in accordance with the binding elements of the investment strategy (i.e. clear intentional allocation of capital to sustainable businesses, integration: best in class approach to ESG, if impact, measuring it), excluding "neutral assets". For a medium risk product denominated in GBP, this equates to 91.5%. "Neutral assets" include G7 government debt which we do not apply a sustainable assessment to, and are used to manage volatility of the overall product. The macroeconomic asset allocation of the product is aligned to LGT Vestra's investment house view, which is assessed dynamically on a monthly basis.
Indicators for adverse impacts on sustainability factors taken into account are the same that are taken into account for assessing positive impact - with the logical differentiation that they are scoring in negative territory. We consider for instance the following non-exhaustive list of adverse impact indicators: GHG emission (Scope 1, Scope 2, and Total), exposure to companies active in the fossil fuel sector, energy consumption, board gender diversity and exposure to controversial weapons.
Further information can be found on the website.