Skip navigation Scroll to top
Scroll to top
  • Terms of use and legal notice
  • Data protection notice
  • Special legal information

Last updated November 2017

Please read these terms carefully

Terms of use

Before using this website, you should read the following important information carefully. This information (together with the other documents referred to in it) (collectively these “terms”) governs your use of this website. By using this website, you indicate that you accept these terms of use and that you agree to be bound by them. If you do not agree, please do not use our website.

Changes to these terms

The content of this website, including these terms, may be changed by us without notice, and you should check this page from time to time for any updated terms.

We may also need to make changes to the customer portal on our website to reflect changes in law or best practice or to deal with additional features which we introduce. We will aim to notify you of any changes and seek your consent when you attempt your first login to the customer portal after such changes have been made. If you do not agree to the changes to the customer portal, you will not be able to login or access the customer portal.

Regulatory information

LGT Vestra LLP is authorised and regulated by the Financial Conduct Authority ("FCA") and is a member of the London Stock Exchange. Our FCA registration details are set out in the FCA Register under Firm Reference number 471048 (www.fca.org.uk). LGT Vestra LLP is registered in England and Wales (registered number OC329392) and our registered office is 14 Cornhill, London EC3V 3NR. For more information about the regulatory framework within with LGT Vestra operates see the Special Regulatory Notice.

Other terms

These terms of use refers to the following terms which also apply to your use of the site:

Our Data Protection Notice which also applies to your use of our site, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. It also sets out information about the cookies on our site.

Our LGT Vestra Online Service Terms which sets out the permitted uses and prohibited uses of our site’s customer portal. When using our site’s customer portal, you must comply with the terms of our LGT Vestra Online Service Terms. If you fail to do so, we may take such action against you as we deem appropriate which may include the immediate, temporary or permanent withdrawal of your right to use our site’s customer portal.

Suspension or withdrawal of our site

Access to our site is permitted on a temporary basis. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them..

Accessing our site

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@lgtvestra.com.

Information on our site

The information contained in this website should not be regarded as advice or an offer, invitation or solicitation to enter into any financial obligation, activity or promotion of any kind as defined by the Financial Services and Markets Act 2000. The provision of any investment services and products, whether or not mentioned in this website, may not always be suitable for an investor, and we recommend that any potential investor consults a financial adviser before entering into any investment contract. Investors should be aware that past performance is not an indication of future performance, the value of investments and the income derived from them may fluctuate and you may not receive back the amount you originally invested.

The content on our site is provided without any representations, guarantees, conditions or warranties as to its accuracy or completeness or as to whether it is up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The intellectual property rights in all elements of our customer portal, including software, databases, data and other information viewed, used or accessed through the customer portal, shall remain vested in us and/or our licensors, and you will not acquire or retain any proprietary right, interest or title in such elements.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Our limitation of liability under these terms does not affect our duty or liability to you which we have under the Financial Services and Markets Act 2000 or under the regulatory system.

Please also see the LGT Vestra terms and conditions which set out our limitation of liability for any services we may provide to you.

If you are a business user of our site:  

We exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it or to our customer portal (whether express or implied) including but not limited to, to the maximum extent permitted by law, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site to you for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Viruses, hacking and other offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer program and platform to access our site. You should use your own virus protection software.

You acknowledge that you are responsible for keeping any device on which you access our site secure, and that you must close access to our site when you are not using it.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site and you must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You may commit a criminal offence under the Computer Misuse Act 1990 if you do so.

We will report any such offence to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such an offence, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any site that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Jurisdiction and applicable law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.

 

Data Protection Notice

Our Approach

This Data Protection Notice describes what happens to the personal information which you supply to LGT Vestra LLP (registered number OC329392) (together referred to as “LGT Vestra, our” or “we”) in connection with the LGT Vestra website. It also describes how we use cookies on our site. LGT Vestra reserves the right to change this Data Protection Notice from time to time and revised terms will be posted on our website.

For registered clients of LGT Vestra who want information about what happens to their personal information that is collected via the client portal area of the website, or via other means separate from the LGT Vestra website, please see the supplemental LGT Vestra terms and conditions under which we provide our investment services to you.

If you have any questions about this Data Protection Notice please contact our data protection officer Paul Martin at the following email address: dpo@lgtvestra.com.

What information do we hold about you and how do we collect it?

If you supply LGT Vestra with personal information, such as your name, e-mail address, telephone number and contact details through our website then we will store and collect this personal information.

This website uses Webtrends Analytics, a web analytics service provided by Webtrends Inc., 851 SW 6th Ave. Suite 1600, Portland, OR 97204, U.S.A. (hereinafter referred to as "Webtrends") and Google Analytics,  a service by Google LLC (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to analyse data. The cookies used by Webtrends and Google Analytics for analytical purposes do not contain any personal data. Your IP address is truncated on your computer before being transmitted to Webtrends Inc. and Google Analytics in this anonymised form. Webtrends and Google Analytics do not associate your IP address with any other information held by Webtrends or Google Analytics and only passes data on to third parties if required to do so by law.

You can opt out of Webtrends’ and Google Analytics' future use of cookies at any time via the following opt-out links:

  • Opt-out Webtrends here
  • Opt-out Google Analytics here

If you opt out of Webtrends’ or Google Analytics' use of cookies, you may potentially not be able to make full use of all the functions on this website. By refraining from opting out, you consent to Webtrends and Google Analytics' processing your data in the manner and for the purposes described.

What do we do with your personal information?

We will use your personal information, and may share your personal information with other third parties acting on our behalf, for one or more of the following purposes:

  • to provide you with information about our products and services or to otherwise respond to any enquiry or complaint you may make to us;
  • to prevent or detect fraud or abuses of our website, for example, by requesting verification information in order to reset your account password (if required);
  • for market research purposes, where we may contact you to ask for your feedback
  • for regulatory and legal compliance purposes; and
  • for our own administrative purposes, including training our staff, conducting internal audits or transferring assets as part of a sale, purchase or investment in the business.


If at any time after you have consented to us using your personal information for marketing purposes and you wish us to stop using your information for these purposes, please email us at info@lgtvestra-us.com

Ground for processing your personal information

To process your personal information lawfully we need to rely on one or more valid legal grounds. Your consent to the processing specified in this Data Protection Notice is the primary legal ground for our processing of your personal information. Other legal grounds we may rely on include:

  • your request for our products or services necessitating steps including processing of your personal data to be taken prior to entering into a contract with you and any processing that is necessary for the performance of such contract; 
  • our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your personal information to prevent or detect fraud or abuses of our website and any other authentication purposes; or
  • our compliance with a legal obligation to which LGT Vestra is subject.

Disclosure of your personal information

There are circumstances where we may wish to disclose or are compelled to disclose your personal information to third parties. For example, we may pass on your data to:

  • our subsidiaries, branches or associated offices within the LGT Group;
  • government institutions, authorities and courts (when legally obliged to do so); and
  • service providers who are processing the data on behalf of LGT under contractual obligations of confidentiality.
    These disclosures of personal information will only take place in accordance with the law and for the purposes listed above.

Security of your personal information

LGT Vestra will take all reasonable steps to ensure that any personal data that you provide via the website is kept secure. Although we endeavour to protect your personal data, because of the nature of the Internet, we cannot guarantee the security of your data transmitted to the website and any inward transmission of data is carried out at your own risk.

Retention of your personal information

Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Data Protection Notice (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Your legal rights under data protection law

Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information.  Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:

  • Right of obtain a copy of your personal information. You have the right to obtain a copy of the personal information we hold about you. If you like would to obtain a copy of this information please email us at info@lgtvestra.com. You may be required to submit a proof of your identity and a fee.
  • Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information. 
  • Right to withdraw consent. You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.
  • Right to object to processing. You may, as permitted by law, request that we stop processing your personal information.
  • Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.
  • Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions.  

Linked websites

Please note that any websites that may be linked to our websites are subject to their own privacy policy.

Cookies

This website uses cookies. Cookies are small amounts of information that are stored on your computer to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the website during future visits. Our cookies are used to keep track of your online session, they are maintained throughout multiple sessions on the site. Our cookies do not collect any personal identifying information or confidential information such as passwords or policy numbers. Most browsers are initially set to accept cookies, but you can alter this if you prefer. However, if you disable session cookies some parts of our website will not function as designed. Please visit our Cookies Policy.

 

 

 

Last updated: November 2017

Please read these terms carefully

This Special Regulatory Information document (together with the documents referred to in it) provides you with important information about the regulatory framework within which LGT Vestra operates.

The information contained herein may be changed by us without notice and so you should check this page from time to time for any updates.

Regulatory information

LGT Vestra LLP is authorised and regulated by the Financial Conduct Authority ("FCA") and is a member of the London Stock Exchange. Our FCA registration details are set out in the FCA Register under Firm Reference number 471048 (www.fca.org.uk). LGT Vestra LLP is registered in England and Wales (registered number OC329392) and our registered office is 14 Cornhill, London EC3V 3NR.

Services

LGT Vestra LLP’s advisory and discretionary portfolio management services are restricted to providing clients with specialist expertise and advice on the management of investment portfolios. As a firm LGT Vestra LLP is able to source investment solutions from the whole of market and we are not tied to any products or providers. However, we will not consider clients’ wider financial planning and pension requirements, unless a client expressly wishes us to do so, when the client will be referred to one of our wealth planners.

Complaint procedure

We take care to maintain high standards of service. If we are aware of client concerns or unease, we give priority to resolving the matter as quickly as possible. To assist with this process we have prepared procedures to ensure that complaints are handled fairly and within reasonable timescales. The below is a summary of our complaint handling procedure. A copy of our full procedure is available on request.

How to make a complaint
If you have a complaint about us and/or our services, you should direct this in the first instance to your investment manager. If you are uncomfortable doing so, your complaint can be directed to the Compliance Officer or the Chief Executive Officer. You can complain in writing, by telephone, by fax or via e-mail. Details can be found on the Contact us page.

What happens after I have complained?
Upon receipt of a complaint, a senior person who, where possible is independent of the case, will investigate the complaint. You will be given the name and contact details of the person dealing with your complaint. We will aim to resolve the complaint as quickly as possible. The person investigating your complaint will;

  • Initiate a record and file of your complaint; and
  • Acknowledge your complaint as soon as is reasonably practicable after the receipt of your complaint. This will generally be within 3 working days of receipt.

The acknowledgement may, especially in the case of an oral complaint, set out the nature of the complaint and may request further clarification if necessary. Your complaint will be investigated using our files together with reports from other parties if relevant. We may also write to you if further information is required.

We will keep you informed of the progress of the complaint investigation. After eight weeks, if a final response letter has not already been sent to you, you will receive a final response letter detailing our conclusions and resolution to the complaint. If we are not in a position to make a final response, we will give the reasons for the delay and will indicate when we expect to be able to provide a full response.

What if I am still not satisfied?
Within our final response letter to you, we will include details of the Financial Ombudsman Service (the “FOS”) whom, provided you are an eligible complainant, you have the right to right to refer a complaint if you are not satisfied with our response. Any referral to the FOS must be made within 6 months of receiving our final response. Further information about the FOS and whether you are an eligible complainant can be found at http://www.financial-ombudsman.org.uk or by calling 0800 023 4567.

Execution policy

For our execution policy, please click here.

Execution venues 

For more information about execution venues please click here.

Pillar III Disclosures as at 31.12.2016

Pillar III Disclosures

Given the industry that LGT Vestra operates in it is subject to a number of risks including but not exclusively credit risk, market risk, operational risk, liquidity risk and interest rate risk. Please click here for our Pillar 3 disclosure. Please click here for our Pillar III Disclosure.

Remuneration

Our remuneration policy is designed to ensure that we comply with the Remuneration Code and our compensation package is in line with the Firm’s strategy and objectives. The policy is designed to create a direct link between reward and performance, encourage a team ethic throughout the business, and promote effective risk management. For our full disclosure statement, contained within our Pillar 3 disclosure.

LGT Vestra and the UK Stewardship Code

LGT Vestra complies with the UK Stewardship Code (the "Code") which was issued by the Financial Reporting Council in July 2010 and amended in September 2012 in respect of our activities for professional clients. "Stewardship" means the way in which we look after our clients’ best interests and manage their investments by actively monitoring the companies in which we invest on their behalf.

Although LGT Vestra primarily manages the assets of natural persons who are classified as retail investors, this policy statement focuses instead on our professional clients and summarises how we apply the seven principles of the Code.

  1. Institutional investors should publicly disclose their policy on how they will discharge their stewardship responsibilities

LGT Vestra manages client assets on a discretionary basis, seeking to maximise investment returns for each client. It is central to our investment process to consider each company’s ability to create, sustain and protect value. Therefore, we continually assess the performance of the management of companies in which we have invested on behalf of our clients and whether or not our clients' interests are being best served. Effective monitoring of investee companies is fundamental to fulfilling our responsibility of our clients. An investment is unlikely to be made if we have significant concerns about either management or matters of corporate governance.

From time to time where deemed appropriate, discretionary proxy voting decisions may be taken. This is done with our clients' best interests in mind at all times.

  1. Institutional investors should have a robust policy on managing conflicts of interest in relation to stewardship and this policy should be publicly disclosed.

LGT Vestra maintains a robust policy on managing conflicts of interest which is designed to ensure its decisions are taken wholly in the interest of its clients. LGT Vestra aims to ensure that all potential and actual conflicts are identified, recorded, evaluated, managed and monitored.

A summary of LGT Vestra’s conflicts of interest policy is available to clients upon request.

  1. Institutional investors should monitor their investee companies.

Comprehensive and continuous research and monitoring of investee companies is fundamental to LGT Vestra’s investment process as our investment strategy typically looks to long term investment rather than continual turnover of clients’ portfolio holdings. Monitoring typically occurs though financial reporting, general meetings, in connection with news and announcements and research LGT Vestra may conduct when looking into investment ideas or reviewing our approved lists of securities.

  1. Institutional investors should establish clear guidelines on when and how they will escalate their activities as a method of protecting and enhancing shareholder value.

Where we have concerns about the performance or strategy of an investee company or where we have reason to believe that our client’s rights as shareholders are being compromised in any way, we will escalate our engagement with the investee company’s management and take any trading decisions accordingly.

  1. Institutional investors should be willing to act collectively with other investors where appropriate.

LGT Vestra’s long term investment strategy and research process mean that it will rarely be necessary for such collective action to taken. However, if such collective action is deemed to be in the best interests of our clients, it will be carefully considered and may be taken accordingly.

  1. Institutional investors should have a clear policy on voting and disclosure of voting activity.

Where we take voting decisions on behalf of our clients, we will always act in a manner consistent with our clients' best interests. Where necessary or appropriate, we endeavour to engage with investee companies. Records of our votes on behalf of particular clients are available to those clients upon request.

We do not lend stock.

  1. Institutional investors should report periodically on their stewardship and voting activities.

We regularly report investment activity to our clients, and where it is considered relevant to the client, we will report details of our stewardship and voting activities.

Important risk information 

 

YOU SHOULD BE AWARE THAT A POSITIVE PERFORMANCE IN THE PAST IS NO GUARANTEE OF A POSITIVE PERFORMANCE IN THE FUTURE. THE RISK OF FALLING PRICES, FOREIGN CURRENCY LOSSES AND FLUCTUATING RETURNS DUE TO EXCHANGE RATES WHICH ARE UNFAVOURABLE FOR INVESTORS CANNOT BE EXCLUDED. IT IS POSSIBLE THAT INVESTORS WILL NOT GET BACK THE FULL AMOUNT THEY INVESTED. COMMISSIONS AND CHARGES LEVIED ON THE ISSUANCE AND REDEMPTION OF UNITS ARE DEBITED SEPARATELY TO EACH INVESTOR.

INVESTORS ARE SPECIFICALLY ADVISED THAT CERTAIN INVESTMENTS ARE HIGHLY VOLATILE. SUCH INVESTMENTS, SUCH AS DERIVATIVES, MAY BE SUBJECT TO SIGNIFICANT PRICE FLUCTUATION, WHICH MAY BE EQUAL TO OR GREATER THAN THE AMOUNT OF CAPITAL INVESTED.

CERTAIN SPECIFIC INVESTMENTS MAY NOT BE IMMEDIATELY REALIZABLE. IT MAY THEREFORE BE DIFFICULT FOR INVESTORS TO SELL AN INVESTMENT, REALIZE A PROFIT, OR OBTAIN RELIABLE INFORMATION AS TO ITS VALUE OR THE DEGREE OF RISK TO WHICH THE INVESTMENT IS EXPOSED.

WHEN BUYING OR SELLING INVESTMENTS INVOLVING A CONTINGENT LIABILITY, NOT ONLY MAY YOU LOSE THE AMOUNT INVESTED, BUT IN CERTAIN CIRCUMSTANCES YOU MAY ALSO BE REQUIRED TO PAY AN ADDITIONAL AMOUNT. 

If you do not wish to accept Cookies from the Site please either disable them using your internet browser settings or refrain from using the Site.
For detailed personal information on how we use cookies please see our .
Privacy Policy.